Frequently Asked Questions
Everything you need to know about shopping with American Express
What payment methods do you accept?
We primarily accept all American Express cards, including Consumer, Business, and Corporate cards. We also support major credit and debit cards, as well as digital wallets like Apple Pay and Google Pay.
Can I use my Membership Rewards® points for purchases?
Yes, eligible cardmembers can use Membership Rewards® points to pay for all or part of their order at checkout. Simply select 'Use Points' during the payment step.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order history and real-time status updates by logging into your account.
What is your return and refund policy?
We offer a 30-day return policy for most unused items in their original packaging. Once your return is received and inspected, a credit will be applied to your original method of payment within 7-10 business days.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I contact customer support for an order issue?
Our customer service team is available 24/7. You can reach us via the 'Live Chat' feature on our website, or by calling the number on the back of your card for expedited assistance.